This Refund & Returns Policy forms part of the Vaal Sublimation Blanks Terms & Conditions. Any terms
defined in the Terms & Conditions carry the same meaning here. Nothing in this policy limits your
statutory rights under South African law.

1. Order Cancellation (5 Days)
   You may cancel your order within 5 calendar days of receiving your goods.

• The 5-day period starts on the day your parcel is delivered (weekends and public holidays
  included).
• You may choose a full refund or a website coupon.
• If goods have already been delivered, return shipping is at your cost.
• Items must be returned in their original packaging and protected adequately.
• Damage caused during return transit may result in a declined refund.
• After inspection, we will refund, replace, or issue a coupon based on your preference.
• A 10% handling fee applies to all cancelled-order returns.

1. Non-Returnable Items
   The following items cannot be returned unless defective or not as described:

• Personalised or custom-made items (engraved, printed, or user-customised products).
• Inks and any other liquid products.
• Used consumable products.

1. Discretionary Returns
   Returns outside the above conditions may be accepted at our discretion. Approval is not guaranteed and
   may include additional conditions or fees.
2. Damaged Products
   If your order arrives damaged or incorrect:

• No returns will be accepted for damage occurring in transit when shipped to PUDO lockers.
• Notify us within 48 hours of receiving the parcel.
• Provide clear photographs of the damage before collection can be arranged.
• Items must be securely repackaged; damage during return transit may result in a declined refund
  or additional charges.
• All parts, accessories, and components must be included. Missing items must be returned at your
  cost.
• We will arrange collection and, after inspection, replace, refund, or issue a coupon.

1. Products send with courier and collection.

• Pickup will be communicated via WhatsApp to confirm who will pickup the order.
• If order must be sent by courier, the courier service will be held responsible for missing or lost
  packages. Only standard insurance cover will apply to all order send out via courier by Vaal Sublimation
  Blanks. If more cover is needed, the customer can book their own courier and pay the added insurance of
  the package.

1. Defective Products
   The following are not considered defects:

• Normal wear and tear.
• Damage caused by negligence, misuse, incorrect handling, electrical surges, sea-air corrosion,
  inadequate care, or alterations.
• Products accurately described and fit for purpose but not suited to personal preference.
• Products sold with disclosed defects.
  If you believe your product is defective:
• Notify us promptly.
• We will arrange collection and, after inspection, repair, replace, refund, or issue a coupon.
• Processing may take up to 7 working days.

1. Banking Details for Refunds
   To ensure secure and accurate refund processing:

• Submit banking details in a copy-and-paste-friendly text format.
• Do not send static PDFs or image files — these cannot be processed.
• Double-check all details before submission to avoid delays or incorrect payments.

1. Payment Processing & Liability
   Vaal Sublimation Blanks uses a secure, accredited third-party payment provider. By completing a
   purchase, you acknowledge that:

Vaal Sublimation Blanks, its owners, and representatives cannot be held liable for any loss or
damages arising from transactions conducted with or through the payment provider.

All transactions are processed through this provider.